When we’re using active listening skills, we must also be aware of our body language, otherwise we can inadvertently send the wrong message and worsen a delicate situation. How your body language can defuse or worsen a crisis Harmony between verbal and nonverbal communication can indicate trustworthinessīody language can quickly assist us in de-escalating a potential crisis situation by assessing the angry person’s body language and controlling our own. Body language is another nonverbal way of communicating and refers to the gestures, movements, and mannerisms by which a person communicates with others. While words, or verbal communication can be misleading at times, body language is usually dependable. Communicate effectively through body language For these reasons, it is important to focus on maintaining a calm demeanor and facial expressions whenever we’re listening to a person in crisis.ģ. Be aware of your own facial expressionsįacial expressions are considered the most significant way we provide non-verbal communication to one another. You are more likely to be considered authentic in your presentation if your verbal and non-verbal communication match.Ģ. It is important your body language (or non-verbal communication) be congruent with what you are saying verbally. Non-verbal communication includes your body language and how you physically approach a situation.When using active listening skills, you will need to pay attention to the person’s nonverbal signals such as facial expressions and body language. Studies have shown that when communication is broken down, 7% is verbal (words that are spoken), 38% is vocal (the tone and pitch in your voice), and 55% is nonverbal messages. On the other hand, non-verbal communication is extremely important in violence prevention. The rate, tone, inflection and volume of your voice are important factors to consider when de-escalating a dangerous situation. In verbal communication, we may consider the content of what we are saying, and also our speech patterns. Verbal communication is simply what we say, and how we say it. Mind your verbal and non-verbal communication Here, we discuss 4 active listening skills that can help you defuse a potentially violent situation.ġ. When you use active listening skills, you are not only hearing the words a person says but reading the complete message communicated verbally and non-verbally. They are particularly helpful in de-escalating an angry person who may become violent. Active listening skills are useful in all aspects of social interaction, they help convey to the other person we are actively engaged, we care, and we are listening.
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